Don’t Let the Economic Slowdown Stall Your IT Projects

Right now, the primary issue on everyone’s mind is the slowdown of the global economy. Corporations of all sizes are estimating its short-term and long-term effects on the health of businesses, and organizational spending — especially IT spending — is coming under heightened scrutiny.

However, because IT is a critical enabler of business, Companies cannot simply eliminate IT spending. Instead, they are re-evaluating and redefining their strategies and IT investments, looking to demonstrate improvement in efficiency and to achieve tangible results. CIOs are now asking, “How can IT deliver more with less? And what will put us on a fast track during this slowdown?”

Accomplishing these goals rests on the basics of outsourcing — that is, creating a long-term IT Optimization strategy and picking the right partner to help execute this strategy. For example, one international bank was able to enhance the quality of its customer interactions while increasing operational efficiency and lowering costs. And it was the bank’s partnership with Hexaware that helped it reach its optimization goals.

A Beneficial Partnership in Action

The bank in our example wanted to accomplish seamless integration and communication with the accounts payable system of both its corporate and retail customers. To do so, the bank selected SAP NetWeaver Exchange Infrastructure (SAP NetWeaver XI) as the platform of choice to address business challenges and create a robust application roadmap. The key features of SAP NetWeaver XI include:

• Synchronous, real-time transmission of data with immediate message delivery notices
• The ability to “push” messages at delivery time or at a scheduled interval, from customer to bank or vice versa

And with SAP’s solid partner ecosystem, the bank had many options for finding a partner that would be able to implement this solution for it. In this case, what the bank sought specifically was an SAP-certified outsourcing partner to:

• Provide a holistic virtual integration between the bank and its customers
• Provide a seamless link from customers’ ERP systems to its own
• Enforce strong security at the communication, transport, and data levels, in accordance with accepted industry standards
• Ease the implementation, while minimizing disruption
• Integrate message channels and formats to further secure communication channels

The bank chose Hexaware for its implementation expertise and its ability to create optimization strategies. Hexaware is also a premier SAP gold partner that has helped with more than 500 implementation, upgrade, and support engagements.

Following Hexaware’s nearshore-offshore model, the bank was able to achieve 30% cost savings. Hexaware’s implementation of SAP NetWeaver XI was seamless and efficient, and it demonstrated tangible business results, including an improved customer approval rating. In addition, the implementation was successful on both the IT and business levels, reaping continuous solution benefits for the bank.

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Hexaware provides global rollout, implementation, upgrade, testing, and support services to industries worldwide. Our SAP-specialized teams ensure service delivery excellence and deliver innovative strategies for clients. Hexaware also generates value through a range of solution accelerators and tools.

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SAP EcoHub – Connecting for Success

SAP Ecosystem is an example for how SAP position itself as complete solution provider. Not very long ago SAP wanted to be everything for everyone. SAP wanted to put forth a solution which would solve all the problems. To say, ‘SAP achieved this objective 100%’ is not a fair statement. Now, SAP comes up with the approach ‘We can do this together’. SAP wants to make use of the knowledge and skill available out side of the SAP world. SAP wants to provide collaborative solution. The company absolutely realizes that it can not possibly meets all the customer demands by being the lone warrior. Now SAP is building an army to take care of its objective.

SAP Ecosystem is a novel approach for SAP, customers, partners and individuals to come together with single objective to innovate collaborative solution for market need. Customers find qualified expertise, insights, answers, and connections that are right for their business. Working within the SAP Ecosystem is fast and effective – whether engaging a new partner or co-innovating using complementary technology, customers can access broader knowledge quickly to make more informed decisions.

SAP created a portal to give a face to the Ecosystem, It is called SAP EcoHub. EcoHub fosters an ideal environment for ongoing innovation and value creation, It represents the unique convergence of easy access to knowledge about SAP partner offerings as well as rich community powered context. It provides the intelligence that the customers find value in their investment decisions. SAP EcoHub is the community powered online portal created by SAP which provides information on various partner solutions. This is a trusted source from SAP to provide information to customers who are looking to easily discover and evaluate SAP partner solutions relevant to their industry and their own unique IT environment. SAP EcoHub offers the opportunity for the customers to learn about SAP certified solutions and leverage the wisdom of the communities – peers, partners, business process experts and consultants – to procure the solution that best fits their requirements.

Eventually, all groups of SAP Ecosystem will be represented in SAP EcoHub – relevant, trusted solution partners, services partners, technology partners, hosting partners, and content partner services and offerings will all have a place on SAP EcoHub. Currently solution partners are the only one showcasing their products. There are about 230 solutions have been showcased. For example, there are about 14 HR specific solutions 36 Aerospace and defense solutions listed in EcoHub. EcoHub also works as a marketplace, you can discover, evaluate and buy any of the trusted products from the portal. If you want to earn your name as SAP company you need to have presence in EcoHub.

As a guest you can access most of the features You can use your SDN id to login to this portal also to get full access. While you are there you can watch videos from people like Narayana Murthy Infosys and Anand Mahindra among others talking about EcoHub and the significance of it.

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SAP HRO Solution

SAP Business Process Outsourcing’ might sound new to many but it is one of the popular service in SAP’s solutions profile. SAP is not a BPO company but SAP solution empowers the companies that provide BPO services. SAP Business Suite, the world’s most comprehensive family of adaptive business applications built on three decades of experience and best practices, is already the choice of many BPO providers and their customers.

Customers benefit from solutions aligned with BPO, such as SAP ERP HCM and SAP SRM, that support human capital management, procurement, and finance and administration. SAP also covers industry-specific processes in the public sector, utilities, and financial services industries using its SAP Business Suite ( SAP Enterprise Resource Planning, SAP Customer Relationship Management, SAP Product Life Cycle Management, SAP Supply Chain Management, SAP Supplier Relationship Management..) These solution built on SAP Netweaver platform which represents as a integration and application platform. It supports SAP solutions evolution to service oriented architecture.

Netweaver the right platform for BPO solution

SAP with its clear road map of upgrade and evolution of technology protects the investment by enabling BPO providers to continuously leverage technological advances for business processes without disruption. As a BPO solution SAP also provides right business-process foundation powered by the SAP Netweaver. It makes it easier to move non-core business processes outside the enterprise while retaining full control of information and workflow in a seamless, tightly integrated fashion. SAP applications are deployed in a cost-effective and standards-compliant way which is critical when you provide service for many client from different places geographically and different nature.

SAP supports BPO providers in setting up services that generate sustainable business benefits by reducing costs, lowering risks, and improving process quality. Using delivery platforms based on SAP solutions.

According to the Everest Research Institute, SAP is the software provider that owns the largest market share (based on contract value) in multiprocess human resources, procurement, and finance and accounting outsourcing.

Hexaware is uniquely positioned to be a strong SAP enabled BPO service provider because of its strong presence in SAP space and BPO space. Because of Hexaware’s domain strength in HRIT and deep knowledge in HR process standardization we lead the pack in providing SAP enabled HRO services.

SAP ERP HCM – Solution functionalities

Talent management

• Support and integrate all talent management processes to attract, hire, and quickly secure qualified candidates
• Educate and develop employees
• Identify and nurture future leaders
• Motivate and align the workforce with corporate objectives to improve organizational performance

HCM service delivery

• Automate and standardize the provision of HR processes and services through a centralized delivery channel or shared-services organization
• Achieve high-quality HR services at low cost
• Perform analytics to measure the performance and effectiveness of HR teams

Workforce analytics

• Gain reporting and analysis options that offer real-time insight into workforce-related data
• >Manage the workforce more effectively
• Predict human-capital investment demands
• Accurately track workforce costs

Workforce process management

• Automate and integrate all core workforce processes for employee administration, organizational management, global employee management, time management, benefits management, payroll, and legal reporting
• Ensure adherence to local regulations and laws
• Global integration
• Consolidate all workforce-related processes and data onto a single global platform
• Leverage country-specific legal compliance guidelines and best practices
• Reduce operational costs
• Ensure better insight into workforce deployment.

Leading human resources outsourcing (HRO) providers deliver services based on the SAP ERP Human Capital Management (SAP ERP HCM) solution and the SAP NetWeaver platform:

Global Providers

• Accenture
• ACS
• ARINSO
• Automatic Data Processing (ADP)
• Convergys Employee Care
• EDS/Excellerate HRO
• IBM

Regional Providers

• LogicaCMG
• T-Systems

Regional Providers – with Country Focus

• BASF IT Services

Germany

• Bayer Business Services
• CDP, Greater

China

• HBS Business Services Group Ltd.

United Kingdom

• Human Resource Management Service & Consulting Co., Ltd., Japan

Mouchel Parkman 

United Kingdom

• Payoffice

Australia and New Zealand

• SDWorx for Public Sector

Belgium

• TATA Consultancy Services, India

Propelled by Hexaware’s SAP / BPO / HRIT teams energy and enthusiasm. We are determined to capture the significant role SAP HRO arena

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